Project Coordinator
Ashridge House, Berkhamsted, Hertfordshire, HP3 1NS (with some flexibility to work from home when suitable, pending client needs).
The Opportunity
The Project Coordinator is responsible for ensuring our participants have an excellent experience while attending our Executive Education programs. You will make sure the program logistics – from online meeting links to bedrooms – are organized and ready, and own the communication with participants to provide all relevant information – from welcome pack to final certificate – throughout the program.
Your ability to be well organized and work closely with multiple Project Managers to work on different clients is key. You will also be expected to become proficient at our delivery technologies for online programs and to work efficiently on internal systems such as Salesforce, Opera and Monday.com. Training (formal and on‑the‑job) will be provided during and after the onboarding period.
Key Responsibilities
- Owning the participant journey from welcome pack to final certificate with expert support and a personal touch.
- Creating and organising excellent welcome packs, program portals and any program materials with the Project Manager and Program Director, according to the program timeline.
- Running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead.
- Communicating and responding to participant queries in a timely, supportive and professional manner.
- Liaising with Ashridge House (our main campus) to arrange any program logistics such as teaching room set up, accommodation, meals, and transport.
- Hosting participants at Ashridge House to ensure the best program experience.
- Working closely with Faculty and Technical Facilitator to get all technical elements of online programs ready such as meeting links and breakout rooms, ensuring the most engaging and smooth program delivery.
- Delivering excellent technical facilitation and troubleshooting for online programs.
- Providing insights at program review meetings to identify improvement areas for future programs.
Person Description
- Optimistic and solution‑focused, believing ‘nothing is impossible’.
- Naturally organised, efficient and meticulous – always planning ahead.
- Driven and willing to take ownership while collaborating closely with the team.
- Tech‑savvy and agile, thriving in a dynamic entrepreneurial environment.
- Passionate about delivering high‑quality work and going above and beyond to provide an excellent experience.
- Strong people and communication skills to work confidently with senior clients and colleagues.
- Always asking ‘how can we do this better next time’ when a job is done.
Skills & Experience We Look For
- Degree or equivalent and track record of good academic grades.
- Experience in customer service, understanding what it takes to create the best customer experience.
- Preferably, experience working with B2B clients (not mandatory).
- Confident with technology such as Zoom, Microsoft Teams and preferably Opera.
- Excellent communicator and team player.
To Thrive At Hult Ashridge
- Strong personal drive and energy.
- Entrepreneurial spirit with a ‘nothing is impossible’ mindset.
- Enjoy ownership and autonomy.
- Thrives in a fast‑paced, results‑driven environment.
- Passionate about learning, language and being a change‑maker.
Location and Hybrid Working
The main office is at Ashridge House. The role requires presence on site for client sessions and team meetings, with Fridays optional for work from home. Please consider your potential commute before applying.
UK Staff Benefits
- Office gym
- Cycle scheme
- Private Medical Insurance
- Private Pension Scheme managed by Aviva
- Loan for annual travel passes
- Employee Assistance Programme
About The Team
Hult Ashridge Executive Education partners with global organisations to deliver leadership and organisational development solutions that create lasting change. Backed by triple‑accredited Hult International Business School, we’ve been delivering transformational leadership and organisational development solutions since 1959.
Hult Ashridge Executive Education is proud to be an equal‑opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
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