Purpose
To provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the Finance Team with month‑end and financial reporting. It is key that the Lead Contract Support understands procedures and processes, and operates them to the required standard, encouraging best practices across the business.
What You’ll Do
- Build and develop relationships with key business and account stakeholders, customers, and external agencies.
- Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
- Liaise with the client regarding payment of invoices.
- Monthly debt calls with contract teams.
- Continually develop systems to maximize efficiency benefits for the customer and GWS.
- Liaise with clients on various matters and attending to their needs whilst maintaining a strong working relationship.
- Support month‑end closing for the countries in scope.
- Preparation of various internal reports and analysis.
- Prepare billing checklists, MIPs.
- Assist the Lead Contract Support in the production of billing applications, calculating margins, raising invoices, and submitting to clients.
- Assist Lead Contract Support managing control of the invoice pool.
- Creation and review of management reports such as WOM, OPO's & COUPA.
- Raising Purchase Orders when required.
- Reviewing open Purchase Orders and liaising with the site team to achieve closures.
- Comprehensive spend tracking.
- Drive high‑quality financial performance to influence P&L results.
- Ad-hoc reporting as requested by the Business Unit or Business/Finance.
- Assisting Lead Contract support in client onboarding.
- Supporting supplier onboarding.
- Assisting with supplier invoice queries.
Processes, Procedures and Reporting
- Ensure company policies and procedures are adhered to consistently throughout the Business Unit / Contract and Contract Support Team.
- Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
- Demonstrate knowledge of procedures and processes and deliver these to the required standard.
- Deliver and maintain compliance through the required procedures and processes through the Contract Support Team.
What You’ll Need
- Highly computer literate.
- IT skills to achieve key tasks and give the business a sound reporting base.
- Superior written and verbal communication skills with strong oral presentation skills.
- Capable of working in a matrix environment.
- Organised and open to new ways of working to challenge inefficiencies.
- Thorough understanding of business and customer‑facing environments.
- Understands the requirements of operating in a contract environment.
- Previous experience of a service industry role.
- Been a part of a high‑performing team.
- Management skills to maximise the performance of staff working directly for them and others.
- Customer focus skills with a passion for customer service.
- Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels.
- Self‑motivated and ambitious.
- Results / task orientated, with attention to detail and accuracy.
- Excellent time management and organisational skills.
- Commitment to continuous improvement.
- Ability to work as part of a team, as well as independently.
- Calm manner, able to work under pressure and with changing demands and priorities.
- Confidential and discrete approach.
About CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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