Job Details
Position: Planner
Location: Tower Hamlets
Employment type: Full time / Permanent
Salary: £29,856.80 Per Annum
Hours: 42.5 hours Monday - Friday
Mears is the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. This Planner role is key in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard.
Responsibilities
- Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
- Monitor and update repair jobs daily, including appointments, follow‑on works and overdue tasks.
- Manage the repairs inbox, dealing with emails from tenants and the client.
- Handle damp and mould cases, speaking with tenants to assess whether their property is high‑risk, liaising with the client, and issuing any required follow‑on letters.
- Support the use of IT systems, ensuring operatives update their PDAs and that schedule‑of‑rates codes are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
- Work closely with administrators, supervisors, and contractors to deliver a seamless service.
- Provide cover for other planners when required and attend meetings or training sessions as needed.
- Always adhere to company policies and Health & Safety requirements.
- Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
- Help prioritise emergency and urgent repairs to minimise disruption for residents.
- Maintain accurate records, data and documentation for audits and compliance purposes.
- Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.
Requirements
- Previous planning experience.
- Experience in building maintenance processes.
- Experience in social housing.
- Experience working in a fast‑paced, pressurised environment.
- Strong IT skills with the ability to use job management and scheduling systems.
- Excellent time management, organisational and communication skills.
- A customer‑first approach with the ability to handle challenging situations.
Benefits
- 25 days annual leave plus bank holidays.
- Leading pension scheme.
- Annual Mears Fun Day.
- Volunteering leave – paid volunteering in the community.
- Staff perks with Mears Rewards – discounts on groceries, holidays, eye test vouchers, Share save scheme and more.
- Family‑friendly policies.
Employment Eligibility
Candidates must have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
All roles are subject to relevant background, identity and security checks before commencement of employment.
EEO Statement
We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
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