About the role:
The Catering Operations Manager is responsible for overseeing all catering activities at Great Yarmouth Racecourse, including in‑house services and third‑party concessions, while ensuring the smooth delivery of race days and events. Working closely with senior leadership, the Catering Operations Manager provides on‑site direction, maintains high service standards, and supports operational continuity. The role focuses on driving revenue growth, controlling costs, and leading a high‑performing catering team to deliver consistent, high‑quality customer experiences across all events.
Responsibilities:
- Support the Site General Manager in delivering the catering strategy, aligned with business objectives and commercial targets.
- Drive high standards in food quality, service delivery, and customer experience.
- Plan staffing across all events, ensuring efficient rota management and control of labour costs.
- Work with Sales teams to coordinate catering for race days and events, ensuring seamless delivery.
- Lead the planning and delivery of high‑volume events with consistent, high‑quality execution.
- Manage labour and resources across catering operations to maximise efficiency and performance.
- Develop team members through performance reviews and support recruitment initiatives.
- Contribute to revenue growth by optimising catering and retail opportunities.
- Work with the Head Chef to ensure quality, consistency, and cost control.
- Maintain financial controls, including purchasing compliance and cost of sales management.
- Maximise revenue through effective pricing and operational strategies.
- Promote a positive, high‑performing team culture.
- Monitor performance and drive continuous improvement.
- Identify new commercial opportunities to enhance revenue and customer experience.
- Ensure accurate promotion of catering offers with Marketing.
- Maintain operational standards and ensure compliance with food safety and allergen regulations.
Qualifications:
- GCSE Grade C or above in Maths and English.
- Personal Licence, Business/Event Management Degree, or IOSH Managing Safely (desirable).
- Experience in a leisure, sporting, or event‑led environment delivering large‑scale events (5,000+ attendees).
- Strong background in high‑volume catering and multi‑format hospitality.
- Proven ability to manage event delivery, labour, and costs within budget.
- Experience driving spend per head and enhancing customer experience.
- Ability to work cross‑functionally with Sales, Marketing, and Operations.
Benefits:
- Annual passes to attend any of our 21 venues.
- Discounted food & ARC days out.
- Cycle to work scheme.
- Holiday allowance increasing with length of service up to 28 days.
- Company life assurance scheme.
- Discretionary group annual bonus schemes to reward your hard work.
- Support with study through our study assistance schemes.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
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