Job Description
Job Title: Project Assistant
Contract Type: Permanent
Salary: £11,544 per annum
Working Hours: Part-time 15 hours per week
Working Pattern: Weekend shifts (08:00‑16:00 or 13:00‑21:00)
Location: Camden, London
The difference you will make
You will be key in the day‑to‑day running of one of our supported housing services. Working with people who have a range of needs, you may support customers in conversations with GP, Social Services or Benefits teams, and deal with emergency services when required. You will log incidents, clean and prepare rooms when a customer leaves, and overall ensure the safety and wellbeing of all residents.
Responsibility Profile
- Assisting in planning and delivering personalised support and move‑on plans.
- Understanding and applying the risk management process.
- Inspiring and motivating customers to meet agreed outcomes and develop life skills.
- Supporting customers with day‑to‑day support, tenancy‑related matters and access to employment, education and training.
- Signposting to external services such as food banks.
- Supporting customers to be tenancy‑ready and financially independent through budgeting.
- Monitoring healthcare needs and ensuring contact with professionals.
- Maintaining accurate, strengths‑based records on the digital platform.
- Promoting customer involvement and consultation.
- Delivering group work sessions.
- Managing the referral process for new customers.
- Participating in housing management tasks, including income collection and tenancy support.
- Reporting repairs and health & safety concerns.
- Cleaning and preparing customer rooms.
- Resolving challenging situations sensitively.
- Ensuring safety by following safeguarding procedures.
- Maintaining local partnerships for holistic support.
- Performing day‑to‑day administration and operational duties.
- Updating financial systems including rent accounts, invoices and petty cash.
- Submitting information returns on funding, health & safety and performance.
- Acting as a phone reception and point of contact for enquiries.
Other Information
- Work flexible hours to meet customer and business needs.
- Use the Lone Worker system when necessary.
- Follow Riverside’s policies on health & safety, safeguarding, dignity at work, GDPR, and cash handling.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, supervisions and reflecting practice sessions.
- Undertake regular training and continuous development.
- Occasionally undertake additional duties in consultation with your Line Manager.
Person Specification – Essential
- Experience working with vulnerable client groups.
- Experience delivering structured support in housing or social care.
- Basic proficiency in Microsoft Office (Word and Excel) and willingness to learn specific IT systems used within the role. Willingness to complete relevant IT training as required.
Diversity and Inclusion
We are inclusive. Riverside values diversity in all forms and creates a respectful workplace. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability.
Application Notice
Applications may close before the deadline, so early application is advised.
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