Operations Excellence Specialist – Customer Experience

National Grid is seeking an Operations Delivery Specialist based in Cardiff or Castle Donington to oversee operational strategies in the Contact Centre. The ideal candidate will have proven experience in process improvements, strong problem-solving skills, and excellent communication for influence. This role offers a hybrid working approach after initial training. Responsibilities include leading process improvements, collaborating across teams, and ensuring compliance with regulations. A full driving license is preferred due to travel requirements. #J-18808-Ljbffr