Team: Branch Support Unit
Location: Chelwood Gate, East Sussex (Hybrid working)
Work pattern: 33 hours per week, Monday to Friday (very occasional weekend working may be required)
Salary: Up to £26,828.94 per annum
Contract: Fixed-term contract until the end of December 2026
Responsibilities of the Branch Support Unit Advisor
- Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes.
- Coordinate and support volunteer engagement activities, including recruitment drives, events, and adherence to charity policies, while facilitating cat relocations and centre visits.
- Lead on organising meetings and events, sourcing cost‑effective venues, managing logistics, and supporting project implementation across regional teams.
About the Branch Support Unit Team
We sit within the Central Operations team. Our day‑to‑day work includes maintaining branch information in the database; arranging events, lottery licences, PetPlan, cat relocations, NCC visits, and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres.
What we’re looking for in our Branch Support Unit Advisor
- Administration experience preferably within an office environment.
- Customer service background with experience interacting with members of the public.
- Proven ability to multi‑task and work on own initiative, accurately and under pressure.
- Confident communicator, particularly using the telephone.
- Strong Microsoft Office knowledge, including Word and Excel.
- A full UK driving licence and access to a vehicle is preferred.
- Able to travel away from home with some overnights.
What we can offer you
- Range of health benefits.
- 26 days’ annual leave plus bank holidays, increasing with length of service.
- Salary Finance, which empowers you to take control of your financial wellbeing.
- And much more (additional benefits available).
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