An opportunity has arisen for a Service Advisor to join a well‑established car dealership offering new and used cars, servicing, Motability, and fleet solutions.
As a Service Advisor, you will be delivering high‑quality aftersales experience through customer‑facing service coordination and support.
This full‑time permanent role offers a salary range of GBP 27,500 – GBP 33,000 and benefits.
Responsibilities
- Acting as the first point of contact for customers both face to face and over the telephone
- Managing service bookings and keeping customers updated throughout the process
- Liaising with workshop and internal departments to ensure smooth workflow
- Supporting service‑related administration and record keeping
- Advising customers on additional services such as maintenance plans and vehicle health checks
- Ensuring a consistently high standard of customer satisfaction and care
- Handling queries professionally and efficiently
Qualifications
- Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role
- Ideally have 1 year of experience working in a franchised car dealership
- Strong customer service focus with a professional and friendly approach
- Confident communication skills, both verbal and written
- Good IT literacy and ability to use dealership systems
- Ability to multitask and manage a busy workload effectively
- Full UK driving licence
Benefits
- Competitive salary
- Performance‑related bonus opportunities
- Company pension scheme
- Company Car
- Generous annual leave entitlement
- Bereavement leave
- Manufacturer and internal training and development support
- Employee wellbeing and recognition initiatives
- Staff discounts and benefits platform
- Career development opportunities within a growing organisation
This is a great opportunity for an experienced Service Advisor looking to join a respected automotive business with strong values and genuine career progression.
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