Company: Kelda Group Limited 0000411940 - Kelda Group Limited
Location: Leeds
Posted: May 11th, 2026
Network Operations Technician - Based at our Knostrop Wastewater site.
Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, from £31,675 to £39,489 (working 40 hours 4 days on 4 days off).
Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
Attractive pension scheme (up to 12% company contribution).
Development opportunities in line with the Network Operations Technician progression plan.
25 days annual leave plus bank holidays – plus an extra two wellness days! (additional days in lieu of working any bank holidays).
Life assurance cover of 4 times pensionable salary.
A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.
Online GP service, cycle to work scheme, gym membership discounts and many more!
We currently have vacancies for Network Operation Technicians to join our Customer Field Services department working in the Wastewater industry from our Knostrop Wastewater site. You will need to be approximately 30 to 40 minutes away from this site where you will be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?
The permanent opportunities are working rotational 40‑hour patterns on a 4 on 4 off basis (no standby included). This will include late, early and weekend work patterns.
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of visitors each year can rely on our services, have clean and safe drinking water on tap, and that their wastewater is taken away. But for us it is so much more.
We look after communities, protect the environment, and plan to look after Yorkshire's water – today, tomorrow, 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers mean this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.
As our Network Operation Technician, you will deliver a first‑time fix and same‑day solution to our customers and environmental problems and deliver the asset plan for network maintenance to eliminate escapes.
As a field‑based technician within a geographical team working to improve customer service and waste network performance, you will be responsible for ensuring a first‑time fix solution for customers and the environment whilst ensuring quality follow‑on work is raised in accordance with our standards and specifications.
You will always ensure the correct site set up is in place and that POWRA are completed prior to and during jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe all the time.
To safely proactively and reactively maintain the sewerage network and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring in the wastewater network, and to ensure no repeats take place.
You will work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.
Requirement to operate different vehicle types to complete work, dependent on availability of vehicle and type of work attending.
You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.
You will need to utilise IT systems to collate information and relay feedback.
You will also be required to collate data and information for evidence capturing – including assessing photographs, plans and reporting on any escape/issues from the sewer network.
You may be required to maintain and install Customer Sewer Alarms on the network and work with third‑party providers where support is required.
You will ensure Health and Safety working practices and procedures are always complied with. When making day‑to‑day business decisions you will demonstrate financial awareness and provide technical support and first‑line response to customer contacts to ensure a fix‑first‑time resolution and promote the most cost‑effective resolution.
It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands‑on approach to work tasks.
Previous experience in a customer‑service‑related role with face‑to‑face communication with customers is an essential requirement of this role.
The successful candidate will develop and maintain effective internal and external working relationships with colleagues across the business and be able to influence outcomes and make decisions.
You should be prepared to question unsafe working practices and confidently report these to management.
Excellent communication skills are essential as you will capture evidence and feedback information. You will also be able to influence outcomes, make decisions, and have experience delivering against challenging business targets.
You will find faults and diagnose the root cause of an issue.
You will possess rational problem‑solving skills and have basic IT skills, using various internal IT systems to capture necessary site information on a Toughbook.
You will work a variety of rotas in the role to cover our working window. Once fully trained, you will take part in an out‑of‑hour standby rota, therefore flexibility is essential.
As part of this role you will work within confined spaces and must pass strict medical criteria – BMI, vision, blood pressure, hearing, and Spirometry tests – to ensure safety in hazardous environments.
A full valid driving licence is required (no more than 6 points).
Understanding of the sewerage system and performance issues.
Competent in the use of IT systems applicable to Yorkshire Water.
It would be beneficial if you had previous experience within the water or wastewater sectors, or within broader utilities, process or manufacturing industry sectors, or an understanding of drainage and sewerage systems.
Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job‑share options (when we can) to help you balance work and home life.
If you have experience in front‑line operations and want to help us deliver great service for our customers whilst looking after the environment, apply today to find out what a career with Yorkshire Water can offer you.
Closing date for this role is 27th May 2026.
If successful, you will undergo pre‑employment checks, including a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role you may also undergo security vetting for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to medical questionnaires, and further medicals when required.
We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all backgrounds to apply.
Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
No agencies please.
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