Hastings, East Sussex | £25,000 - £35,000 per annum | Posted yesterday
- Job Title: Customer Service Executive
- Contract Type: Permanent
- Location: Hastings, East Sussex
- Reference: V-128509
- Contact Phone: 01424 723723
- Job Published: 08/05/2026 16:02
Job Description
We are now seeking a motivated and customer-focused Customer Service Executive on behalf of one of our clients to join an exceptionally supportive team. This is an excellent opportunity to join a well-established company where you will play a key role in delivering a high level of customer service throughout the full customer journey.
The role will involve working closely with internal teams, customers, and external couriers. This is a varied but fast‑paced role requiring strong communication skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities
- Answering incoming customer calls in a professional and efficient manner
- Make outbound calls to update customers on orders and support sales activity where required
- Maintain a proactive and sales-focused approach to support business target
- Organise collections between manufacturing and warehouse locations
- Process daily sales invoicing accurately and efficiently
- Respond to customer enquiries and quotation requests within agreed timeframes
- Prepare quotations for standard products and link quotes to relevant projects
- Process customer orders, ensuring products are delivered correctly and to specification
- Follow up on completed orders, gather customer feedback, and create follow-up actions for the sales and business development teams where required
- Coordinate and monitor the delivery of product samples
- Keep customers informed of lead times, ETAs and any potential delays
- Support a smooth and seamless customer journey from initial enquiry through to delivery and after‑care
- Coordinate and manage customer thank‑you packs
- Re‑engage with customers following project completion to maintain relationships and encourage repeat business
Skills & Experience
- Friendly and personable with the ability to work well within a team environment
- Excellent communication skills with a positive and professional approach
- Ability to work independently and use initiative when required
- Adaptable and willing to support different areas of the business when needed
- Strong attention to detail and good time management skills
- Reliable and trustworthy with a strong work ethic
- Comfortable working within a fast‑paced environment
- Customer-focused with the ability to build strong working relationships
- Good Standard of education
How to Apply
If you are looking for a varied customer service role within a supportive and fast‑paced environment, we would love to hear from you. Apply today with your CV for more information.
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