Crown is the world leader in oil seed extraction technology, refining plants, and equipment serving global customers from its locations in the Americas, Europe, and Asia. Our passion to deliver superior quality, superior-value processing systems and technologies made us a preferred partner to the agricultural industry and beyond.
Job Summary
The Desktop Support Specialist II is responsible for delivering advanced technical support to end users, ensuring reliable system performance, and contributing to enterprise-wide IT initiatives. This role requires strong technical expertise across hardware, software, and networking, along with the ability to operate independently in a global support model.
Essential Duties And Responsibilities
- Advanced Technical Support: Provide Tier II support for complex technical issues. Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems efficiently across global users.
- End-User Setup & Support: Configure and deploy user workstations and peripherals (printers, docking stations, monitors, headsets, etc.), ensuring standardization and readiness.
- Hardware & Software Management: Maintain and validate hardware functionality. Install, configure, and support enterprise-standard applications in alignment with CPM specifications.
- User Account Administration: Image devices and provision user environments. Manage accounts in Active Directory and Office 365 following established CPM processes and controls.
- Security & Compliance: Enforce IT security standards and data privacy requirements. Support license tracking and ensure systems remain compliant with corporate policies.
- Advanced Troubleshooting: Perform root cause analysis and resolve escalated issues, including hardware replacement, driver conflicts, and system failures.
- Documentation & User Enablement: Develop and maintain clear documentation for processes, policies, and user guidance. Provide training and support for new systems and tools.
- Project & Global Support: Participate in and lead initiatives impacting multiple sites, including acquisitions and site assessments. Coordinate with local leadership while maintaining corporate alignment.
Qualifications And Skills
- Bachelor’s degree in computer science, computer engineering, or related field preferred.
- Equivalent experience, including technical training, will be considered in place of formal education.
Strong, demonstrated understanding of:
- Computer hardware and peripherals.
- Operating systems and enterprise software.
- Networking fundamentals.
- Reliability & Accountability: Consistently delivers on commitments, follows through on tickets and projects, and can be trusted to operate independently in a global environment without constant oversight.
- Ownership Mindset: Takes full responsibility for issues from intake through resolution, regardless of geography or business unit.
- Responsiveness: Maintains timely communication, prioritization, and follow-up across multiple regions and time zones.
Working Conditions
- Approximately 95% of time spent in the office environment.
- Office environment conditions are normal for an office environment.
- Approximately 5% spent at other office business locations.
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