Scheduler / Administrator
We are seeking an organized and proactive Scheduler / Administrator to join our dynamic team.
Key Responsibilities
- Handling incoming calls and enquiries from customers in a professional and friendly manner
- Scheduling and coordinating appointments for engineers and installation teams
- Managing and maintaining engineers’ daily diaries to ensure efficient workflow
- Liaising with internal departments and external customers to organise works and resolve queries
- Repairing and processing compliance and administrative paperwork in line with company and regulatory requirements
- Providing regular updates to customers regarding appointments, job progress, and any changes
- Supporting the wider operations team with general administrative duties
- Ensuring high levels of customer service at all times
Skills and Experience Required
- Previous experience in scheduling, administration, or customer service (ideally within construction, utilities, or renewable energy)
- Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment
- Excellent attention to detail and accuracy in record-keeping
- Confident communication skills, both verbal and written
- Good IT skills, including experience with scheduling systems and Microsoft Office
- Ability to work independently as well as part of a team
- Problem‑solving mindset and ability to handle customer queries effectively
Office based role working Monday to Friday
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