Guest Services Shift Manager

Guest Services Shift Manager

Longleat Forest | Circa £31,700 per annum

Be the difference between a good break and a great break

As Guest Services Shift Manager, you'll lead daily operations for the Guest Services team, ensuring exceptional care for around 4,500 guests per break. You'll coordinate arrivals, manage smooth processes and resolve guest issues promptly and professionally.

What you'll be doing

• Oversee Guest Services operations and arrivals to ensure smooth daily processes
• Resolve guest issues promptly while leading, coaching and supporting the team
• Maintain compliance with company policies and deliver consistent high-quality service

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

• Full-time contract, with shifts falling between 8:30am and 10:30pm
• Guaranteed minimum of 150 hours over a 4-week period; additional hours may be required as operational needs arise
• This role includes early mornings, evenings, weekends and bank holidays

About you

• Skilled in resolving escalated guest complaints with professionalism
• Exceptional customer service, communication and negotiation abilities
• Proficient in computer literacy and highly organised
• Approachable and effective at building relationships across all levels

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values : We care, we're brave, we're determined and we're naturally us.

Working here

Site location: Longleat Forest (BA12 7PU); public transport access is limited. Plan your route before applying.

Equal Employment Opportunity Statement

At Center Parcs, everyone's welcome. We recognize that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are a Disability Confident Employer and will provide support or reasonable adjustments during the application or interview process if required.

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