We have an exciting opportunity to lead our Mortgage Servicing Team! We’re looking for a dynamic leader who is ready to inspire a high-performing team to deliver an exceptional customer experience throughout every interaction with the Society’s members.
As the Mortgage Service Manager at the Society, you’ll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their journey.
Why This Role is Exciting
In this role, you’ll lead a team of established Mortgage Service professionals, based at Principal Office. You will support the team in providing outstanding service to our mortgage customers and help with their personal development.
Key Responsibilities
- Lead the mortgage servicing operations to ensure high customer service levels are maintained.
- Use your customer and process knowledge to spot opportunities/risks and areas to improve our service.
- Generate relevant management information (MI) to best demonstrate mortgage servicing teams’ performance.
- Review the teams progress around achieving targets through regular review meetings.
- Identify operational issues and work independently or with a team to rectify at pace.
- Liaise with third parties and stakeholders regarding cases that require escalation or legal action.
What We’re Looking For
- Minimum 5 GCSE’s including English and Maths GCSE essential.
- 3 x A levels (or equivalent) advantageous.
- Preferably two year’s supervisory experience within a lending environment
- Demonstrable passion towards delivering great experiences for the customer
- Curious about our future, our members, our data; well, about everything. You’ll want to know more about the solutions we can offer and be confident to take initiative to dig a little deeper.
- Approachable, helpful and member focused – you’ll put our members needs at the heart of everything you do.
- Strong at communicating – whatever communication methods you use, you’ll be able to represent the Society clearly and concisely.
- Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
In Return
In return for providing a passionate and specialist service to our members, we offer:
- Salary up to £36,360 depending on experience
- Intelligent working practices enabling you to work both at home or in the offices in Brierley Hill - work where best suits your day ahead!
- Basic holiday of 30 days + Bank holidays + Moments that matter days (Think birthdays, weddings + time off to getting the keys to a new house or welcoming a grandchild!)
- Pension contribution of up to 8% of salary
- Life assurance 4 x salary
- Full Private Medical Insurance
- Healthcare plan covering some of those day-to-day health bills like your dental and optical bills
Diversity and Inclusion
Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.
And that's not all…
We're recognised as a great place to work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join us.
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