About The Role
Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base. This is a full‑time role that requires regular travel to client sites within and around the North West region. Flexibility on working hours is required; some weekend work and potential overnight stays for long‑distance travel may be necessary.
Duties and Responsibilities
- Implement the company strategy to achieve objectives.
- Review financial forecasts and company targets.
- Lead, motivate and manage people to implement and deliver company strategies and objectives.
- Provide clear job roles, responsibilities, objectives, KPIs and regular feedback and reward for performance.
- Manage poor performance and take disciplinary action where appropriate in line with company procedures.
- Manage absence of direct reports in line with company policies.
- Communicate regularly with the region on business objectives, team performance and related issues.
- Ensure all direct and indirect reports understand Health & Safety, Environmental, Sustainability and Quality policies.
- Win new business to meet budget targets and fully utilize resources.
- Develop and maintain strong client relationships and external body relations for business development and retention.
- Attend customer meetings as required.
- Develop service offerings to meet client requirements, respond to concerns and implement corrective/preventive actions.
- Improve gross profitability by implementing and maintaining effective estimating, project management and cost control processes.
- Ensure all projects meet or exceed financial targets, and plan for potential shortfalls.
- Escalate commercial issues to Managing Directors when appropriate.
- Demonstrate proactive compliance with legislative requirements and business standards.
- Ensure suitable organisational arrangements are communicated throughout responsible areas.
- Establish training programmes for line managers and operatives in conjunction with the health and safety manager.
- Ensure the allocated Projects/Operations Director has resources to meet legislative requirements and contractual obligations.
- Provide ongoing support and liaison with the health and safety team for Management Health and Safety Plan preparation, planning works and monitoring during construction.
Qualifications and Skills
- Experience managing a large team with high value turnover.
- IOSH Managing Safely qualification, or willingness to complete training within the first three months.
- Management of Health and Safety policy and standards.
- PC literate with practical knowledge of Microsoft Office.
- Knowledge of CDM regulations.
- Commercial awareness.
- Experience of commercial management and reporting on WIP.
- Full driving licence.
Benefits
- 20 days holiday plus bank holidays.
- Car allowance.
- Pension scheme.
- Internal mentoring scheme.
- Regular company events.
#J-18808-Ljbffr