Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site.
*Driving license is required*
The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.
Key Responsibilities
- Manage the full patient journey from consultation through to surgery
- Update and maintain patient records using internal systems
- Support patient conversion against KPI targets
- Act as the main point of contact for patient queries (phone, email, face-to-face)
- Coordinate clinic flow, including waiting times and front-of-house service
- Support general administration, including file management and payments
- Carry out post-operative patient calls
- Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties
- Act as out-of-hours contact on a rota basis and support occasional inter-site travel
The Person- Previous experience in a customer-facing office, clinic, or healthcare environment
- Strong telephone manner and confident communicator
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced, target-driven environment
- Strong IT skills, including Microsoft Office (Excel)
- Flexible approach to working hours, including occasional late finishes
- Team player with a proactive and responsible attitude
The Package- Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime)
- Offering a starting salary of £26,000pa
- 25 days holiday + bank holidays
- Private medical insurance
- Workplace pension scheme
- Free eye tests
- Uniform provided
If this sounds like something of interest, apply now or get in touch for further details!