Resident Experience Manager (Build to Rent) – Birmingham
Are you passionate about delivering exceptional customer experiences and building strong communities?
A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham.
In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.
What you’ll be doing:
- Leading front-of-house operations and delivering outstanding resident service
- Welcoming new residents, managing move‑ins/move‑outs, and conducting welcome tours
- Handling resident enquiries, feedback, and maintenance requests with a solutions‑focused mindset
- Organising engaging resident events and building strong community connections
- Building excellent relationships with contractors, suppliers, and local partners
- Ensuring 100% compliance, brand standards, and smooth day‑to‑day operations
- Driving additional resident perks, discounts, and revenue opportunities
- Supporting the team to maximise resident satisfaction and Net Operating Income
What we’re looking for:
- Previous management experience in property or luxury residential (ideally)
- Strong customer service ethos with a genuine passion for people
- Ability to think on your feet and make smart decisions
- IT literate and confident with social media
- Strong financial awareness and commercial mindset
Working pattern: 5 days out of 7 (9am–6pm) with flexibility required.
If you’re energetic, proactive, and love creating memorable experiences for residents, this is a fantastic opportunity to join a premium development with a globally recognised brand.
Contact:
Anisha – Dove & Hawk Property Recruitment
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