Resident Liaison Officer

Approx. 14 weeks, starting around 18 May

£190 to £210 per day, depending on experience

We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.

This is a resident-facing, site-based role where you will act as the key link between residents and the project delivery team during works in occupied homes.

Key Responsibilities

• Act as the main point of contact for residents throughout the project
• Build trust with tenants, leaseholders, and vulnerable residents
• Clearly explain works, timelines, and access requirements
• Coordinate property access for surveys, installations, and follow-ups
• Manage and resolve resident queries, concerns, and complaintsMaintain accurate records of interactions, issues, and outcomes
• Support resident meetings, drop-ins, and engagement sessions
• Work closely with site teams and contractors to ensure smooth delivery
• Maintain inclusive communication and safeguarding awareness

Requirements

• Background in social housing, planned works, refurbishment, retrofit, or construction
• Strong resident-facing communication and stakeholder management skills
• Experience handling complaints and difficult situations
• Strong organisational and record-keeping ability
• Comfortable working in occupied homes and managing access appointments
• Available immediately or at short notice
• Able to commute to Nottingham NG9 daily
• Experience in retrofit, decarbonisation, or heating projects
• Experience working with vulnerable residents
• Knowledge of heat pumps or energy efficiency projects

Apply now with your CV and availability.

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