Customer Success Manager

Accurx is where conversations happen with and about patients. We build a single, system-wide platform that connects everyone through communication. Our platform powers Total Triage, Self-Book, Patient Questionnaires, Accumail, and AI-powered Accurx Scribe, enabling seamless clinical workflow integration across NHS Trusts.

Responsibilities

• Build the foundation for account management in Secondary Care, turning recent large-scale tender wins into successful, long-term partnerships.
• Lead the implementation of Accurx Scribe, helping clinical teams navigate the transition to AI-assisted documentation and ensuring they see immediate value.
• Act as the primary contact for C‑Suite stakeholders (CCIOs, CDIOs, CNIOs) to align our platform with their strategic trust‑wide goals.
• Proactively identify risks of churn and execute bespoke work programmes to drive recurring usage and successful contract renewals.
• Translate the voice of the customer back to our internal Product and Transformation teams to overcome challenges and mitigate risks.
• Identify opportunities for expansion within accounts and lead commercial negotiations through to closing.

Qualifications

• Proven track record in Account Management or Customer Success, with deep understanding of churn, retention, and renewal cycles.
• Comfortable working in fast‑moving environments and experienced managing enterprise‑level stakeholders.
• Highly empathetic, strong communicator, able to translate complex technical ideas into simple, actionable plans for customers.
• Initiative‑driven, works with urgency, and willing to “ask for permission later” to ensure customer success.
• Excited by the potential of AI in healthcare, with curiosity to learn and lead others in adopting new technologies.

Benefits

• £50,000 – £70,000 salary + share options up to £15,000.
• Benefits to suit you: adjust your healthcare cover, pension, or life insurance, whatever stage you’re at in life.
• Flexible working: office‑first culture with 3 days a week in Shoreditch (dog‑friendly) and core hours 10am – 4pm.
• Time off: 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year.
• Family matters: enhanced parental leave, fertility support and parental loss support.
• Free healthy breakfasts, snacks and lunches with the occasional sweet treat.

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