Transport Operations Manager

Responsibilities

• Responsible for safe, legal and efficient operation of the company’s vehicle fleet, overseeing daily transport activities, compliance and logistics optimisation.
• Ensure all vehicles and drivers meet legal requirements (licences, MOT, tax, insurance, driver hours).
• Maintain vehicle standards and safe loading practices.
• Manage transport team, driving performance across cost, service, compliance and people KPIs.
• Ensure continuous, effective control of transport operations under the Operator’s Licence.
• Drive full regulatory compliance across drivers, vehicles and fleet operations, including tachograph management, driver hours and transport legislation.
• Oversee fleet maintenance, servicing, inspections and defect management to keep vehicles roadworthy and operationally efficient.
• Lead, coach and develop the Transport Team to deliver high performance, managing day‑to‑day issues, performance and continuous improvement initiatives.
• Embed a strong health, safety and compliance culture, proactively managing risks, incidents and investigations and implementing corrective actions.
• Deliver operational performance against cost, productivity and service KPIs, identifying efficiencies and cost‑saving opportunities.
• Optimise transport planning, including routing, scheduling and driver utilisation to maximise efficiency and service delivery.
• Monitor, analyse and report on operational performance, using data and stakeholder feedback to drive improvements and enhance customer service.

Qualifications

• Strong leader with ability to coach, motivate and develop teams.
• Experienced in people management, including performance and disciplinary matters.
• KPI‑driven with a track record of delivering targets and results.
• Proactive problem‑solver with a solutions‑focused mindset.
• Thrives in fast‑paced, high‑pressure environments.
• Highly organised with strong planning and attention to detail.
• Committed to quality, compliance and Health & Safety standards.
• Confident communicator, able to engage effectively at all levels.
• Flexible, adaptable and willing to take on additional responsibilities.
• Strong background in fleet management and transport legal compliance, including Operator’s Licence.
• Proven experience leading and developing teams within a fast‑paced operational environment.
• Confident managing conduct, capability and performance issues.
• Transport Manager CPC (essential) with sound knowledge of transport regulations and compliance.
• Relevant qualifications in logistics, transport or business, with strong MS Office capability.
• Experience in cost control and operational efficiency.

Desirable

• Microlise / EPOD experience.
• HGV Class 2 licence.
• IOSH Managing Safely.

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