IT Service Manager | DV Cleared | Hybrid

Position: IT Service ManagerLocation: Central London (2 days per week)Day Rate: £600 to £700 per day inside IR35DV Clearance Required

We are seeking an experienced IT Service Manager to support a long‑term critical public sector programme within a secure environment. The successful candidate will hold active UKSV DV clearance and bring strong experience delivering and managing IT services across complex stakeholder landscapes.

Key Responsibilities

• Lead and manage IT service delivery in line with agreed SLAs and KPIs
• Own and continuously improve ITSM processes, aligned to ITIL best practice
• Act as the primary interface between technical teams, end users, and senior stakeholders
• Manage incident, problem, change, and service transition activities
• Support service governance, reporting, and continual service improvement initiatives

Skills & Experience

• Active UKSV Developed Vetting (DV) clearance
• Proven experience working within the UK public sector, ideally on secure or defence programmes
• Strong background in IT Service Management (ITSM)
• Solid working knowledge of ITIL (certification preferred)
• Excellent stakeholder management and communication skills

Desirable

• Experience operating within large, complex or multi‑supplier environments
• Background in defence, security, or central government organisations

We welcome applications from people of all backgrounds.

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