About this role
We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.
Key Responsibilities
- Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities
- Transform business needs to functional requirements, user stories, and acceptance criteria
- Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines
- Build positive relationships with business users, product managers, developers, and delivery teams
- Communicate clear, timely updates on progress, risks, and dependencies to technical and non-technical audiences
- Identify and recommend improvements to workflows, intake processes, and reporting
- Support alignment between day-to-day BAU delivery and strategic platform objectives
- Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements
Required experience
- 4+ years' experience in Business Analysis or Enterprise Service Management
- Hands‑on experience working with the ServiceNow platform and modules
- A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management)
- Confidence handling changing priorities in a dynamic environment
- Strong written and verbal communication skills
Preferred experience (but not required)
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist
- Familiarity with ITIL, CSDM, and CMDB guidelines
- Experience supporting both BAU and strategic ServiceNow initiatives
Why join us
You will join a high‑impact team delivering enterprise-scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well‑being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
#J-18808-Ljbffr”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “BlackRock, Inc.”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429300624__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=31” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Edinburgh” } } }About this role
We are looking for a curious, collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people, process, and technology converge, supporting teams across the enterprise to deliver effective, scalable ServiceNow solutions.
Key Responsibilities
- Partner with business groups and implementation teams to capture, clarify, and document requirements for ServiceNow improvements, integrations, and new capabilities
- Transform business needs to functional requirements, user stories, and acceptance criteria
- Ensure solutions align with ITSM processes, CSDM, CMDB standards, and ServiceNow guidelines
- Build positive relationships with business users, product managers, developers, and delivery teams
- Communicate clear, timely updates on progress, risks, and dependencies to technical and non-technical audiences
- Identify and recommend improvements to workflows, intake processes, and reporting
- Support alignment between day-to-day BAU delivery and strategic platform objectives
- Assist with test definition, UAT coordination, and validation to ensure solutions meet agreed requirements
Required experience
- 4+ years’ experience in Business Analysis or Enterprise Service Management
- Hands‑on experience working with the ServiceNow platform and modules
- A proven understanding of ITSM processes (Incident, Problem, Change, Request/Catalogue, Knowledge Management)
- Confidence handling changing priorities in a dynamic environment
- Strong written and verbal communication skills
Preferred experience (but not required)
- ServiceNow Certified System Administrator (CSA) or Implementation Specialist
- Familiarity with ITIL, CSDM, and CMDB guidelines
- Experience supporting both BAU and strategic ServiceNow initiatives
Why join us
You will join a high‑impact team delivering enterprise-scale ServiceNow capabilities, working at the intersection of technology, people, and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices, while collaborating with global teams and senior partners in a supportive and inclusive environment.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well‑being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
#J-18808-Ljbffr…