Band 5 Clinical Pathway Manager – Endoscopy
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day-to-day support for the PB (pancreato-biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 Waiting List Coordinators and two Band 3 receptionists. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To support the operational managers in the smooth day-to-day running of the department.
Be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
Main duties of the job
This post involves developing strong working relationships and working closely with patient navigators within their team, and other pathway managers. This also involves all key members of the multidisciplinary team within primary and secondary care, and the service users relating to Endoscopy, ensuring all patients receive a consistent and effective service.
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
- Diploma level qualification or equivalent experience
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development.
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology.
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
- o Experience of interaction with all levels of staff
- Experience of drawing up staff rosters
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
Skills
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Manager – Gastroenterology and Endoscopy
£38,488 to £46,852 a year per annum inclusive of HCAS
#J-18808-Ljbffr”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Royal Free London NHS Foundation Trust”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429304465__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Band 5 Clinical Pathway Manager – Endoscopy
An exciting opportunity has arisen to join our Endoscopy department at the Royal Free Hospital.
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Endoscopy department, managing a team of administrative staff. The role will entail oversight and support of bookings within the Unit, management of waiting lists, as well as day-to-day support for the PB (pancreato-biliary) service.
The post holder will oversee, lead, and coordinate the administrative team, including four Band 4 Waiting List Coordinators and two Band 3 receptionists. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To support the operational managers in the smooth day-to-day running of the department.
Be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI).
Main duties of the job
This post involves developing strong working relationships and working closely with patient navigators within their team, and other pathway managers. This also involves all key members of the multidisciplinary team within primary and secondary care, and the service users relating to Endoscopy, ensuring all patients receive a consistent and effective service.
Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
- Diploma level qualification or equivalent experience
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development.
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology.
Experience
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
- o Experience of interaction with all levels of staff
- Experience of drawing up staff rosters
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
Skills
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
- Awareness of National and Trust pathway targets (such as DM01 and/or 18 week RTT target)
Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative
- Ability to work flexibly to accommodate peaks and troughs of activity
- Ability to work without direct supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Manager – Gastroenterology and Endoscopy
£38,488 to £46,852 a year per annum inclusive of HCAS
#J-18808-Ljbffr…