Senior Property Manager – Broadgate

SENIOR PROPERTY MANAGER

Location: BROADGATE, LONDON (Hybrid – 4 days in office)

Reporting to: CLIENT SERVICES DIRECTOR

Type of contract: PERMANENT

The Role

Our property management division focuses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on a tailored approach adding value and enhancing the occupier, shopper, visitor, and resident experience.

What You’ll Do

• Line manage and support Property Managers in their properties, overseeing welfare, training, development, and discipline of the management team in line with company policies.
• Produce the annual building service charge budget and management accounts, coordinating internal resources and ensuring strict adherence to published programmes.
• Develop and maintain excellent relationships with all stakeholders, especially office and retail occupiers, communicating regularly and soliciting feedback to identify improvement areas.
• Act as Responsible Person in emergencies, ensuring occupiers are aware of building incident procedures and risk assessments, and arrange appropriate emergency and out‑of‑hours cover.
• On‑board and work closely with Work Ready occupiers or Storey team when adopted, ensuring service provision aligns with customer expectations and lease terms.
• Ensure health and safety of all occupants, visitors, public and staff in common areas, maintaining emergency procedures and safe working practices per legal requirements.
• Keep the Client Services Director updated on developments or significant issues, offering solutions and taking direction as needed.
• Deliver ESG policies related to waste management, energy procurement, and water savings.

About You

• Experience in Service Charge & Financial Management
• Strong Leadership and Motivational Skills
• Excellent Health & Safety Management
• Contract Management expertise
• Proficient IT skills
• Methodical, highly organized, detail‑oriented and prioritizing ability
• Passion for delivering exemplary customer service
• Self‑disciplined, confident, proactive, accurate and professional
• Project and Fabric Management experience

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