Hard Services Engineering Manager

Hard Services Engineering Manager

Hours: 40 hours a week

Location: Crawley

Job Overview

• Ensure full statutory, mandatory, and contractual compliance
• Lead all hard service disciplines across site
• Support the FM team to deliver high‑quality services to clients and customers
• Strengthen stakeholder relationships and provide FM resilience
• Optimise systems and processes to improve efficiency and reduce energy use
• Develop understanding of contract commercial and delivery frameworks
• Manage PPM and reactive works to meet SLAs and KPIs
• Line manage engineering teams to maximise productivity
• Drive 100% PDA usage through training, auditing, and compliance
• Maintain engineer training matrix and support development and mentoring
• Manage subcontractors in line with contractual requirements

Role Responsibilities

• Manage additional works, including scope agreement, quotations, and delivery
• Review subcontractor RAMS, issue permits, and ensure compliance
• Ensure certification is uploaded to Maximo, SharePoint, and site records
• Proactively engage clients and key stakeholders to maximise satisfaction
• Ensure all works follow Mitie Safe Systems of Work and H&S policies
• Assist with monthly reporting and FM initiatives
• Promote the One Team ethos across service lines
• Lead health & safety ownership, reviews, huddles, and audits
• Enhance service delivery through cross‑functional teamwork
• Build a proactive, customer‑focused hard services delivery model
• Challenge supplier quotations and lead energy‑saving initiatives
• Support quarterly energy performance reviews
• Attend and represent Mitie at client meetings when required
• Escalate technical issues to the Hard Services and Energy Lead

Required Qualifications

• Experience in M&E environments
• Knowledge of mechanical, electrical, and specialist systems
• Experience managing multi‑skilled engineering teams
• Mechanical Engineering qualification
• Water management experience (desirable)
• Strong customer focus and communication skills
• Health & Safety knowledge (IOSH Working Safely)
• Full, clean driving licence and ability to work at heights
• Organised, flexible, and able to manage administrative tasks
• Reliable, professional, and able to work independently or as part of a team

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sadhna Jha at sadhna.jha@mitie.com.

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