Technical Account Manager

The Technical Account Manager is a key customer-facing role responsible for strengthening strategic relationships, driving customer value, and supporting the delivery of innovative technology solutions.

You’ll develop and deliver high-impact business reviews that demonstrate measurable ROI, uncover opportunities for solution improvement, and align technology strategy to business goals.

This is a hybrid role, combining remote collaboration with frequent face-to-face meetings and reviews at customer sites. You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions.

Key responsibilities for this job:

• Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value.
• Act as the technical bridge between customers and internal teams, ensuring technology solutions meet evolving business needs.
• Support Account Directors in shaping large and complex deals, providing solution expertise and customer insight.
• Proactively identify growth opportunities within existing customer environments.
• Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions.
• Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes.
• Represent customer interests internally, influencing product, service, and solution enhancements.
• Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Proven track record in a technical customer-facing role within IT, telecoms, or managed services.
• Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/ Five 9s), Security, Microsoft 365, and Networking.
• Confident and engaging customer presenter, capable of leading executive-level business reviews in person.
• Excellent ability to connect technical outcomes to business objectives and ROI.
• Strong interpersonal skills — able to build trusted relationships across multiple stakeholders.
• Self-motivated and organised, comfortable managing a hybrid schedule with regular customer site travel.

Desirable knowledge and experience:

• Certifications in Microsoft, Cisco, Fortinet, or relevant security and networking technologies.
• Experience working for a Managed Service Provider (MSP) or Systems Integrator.

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