Customer Identity and Access Management (CIAM) Consultant – London

Company: Accenture UK & Ireland
Apply for the Customer Identity and Access Management (CIAM) Consultant – London
Location: London
Job Description:

Customer Identity and Access Management (CIAM) Consultant

Location: London/UK Wide

Career Level: Specialist

Responsibilities

  • Partner with clients to design and implement secure, user-friendly CIAM solutions.
  • Translate business needs into technical requirements, ensuring seamless digital experiences for millions of end-users.
  • Collaborate across multidisciplinary teams, including engineers, architects, strategists, and business leaders, to deliver impactful outcomes.
  • Advise clients on industry best practices, compliance standards, and emerging trends in identity management.
  • Drive innovation by exploring new technologies such as biometrics, passwordless authentication, and AI-driven fraud detection to enhance customer trust.
  • Support complex Identity & Access Management/Digital Identity deliveries across industry groups, working with global teams.
  • Support the practice in various new initiatives across the firm, including innovation and go-to-market.

Skills and Experience

  • Strong understanding of identity and access management concepts, including authentication, authorisation, federation and verified decentralised identities.
  • Experience with CIAM platforms such as Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C, or equivalent.
  • Ability to communicate complex technical topics clearly to non-technical stakeholders.
  • Proven track record in delivering technology projects, ideally within consulting or client-facing environments.
  • Knowledge of data privacy regulations (GDPR, UK Data Protection Act) and their impact on customer identity solutions.
  • Critical thinking and advisory – diagnose and curate options to address problems for leadership.
  • Strong organisational skills and ability to facilitate management and tracking of large and complex projects.

Set Yourself Apart

  • Demonstrated thought leadership in digital identity and security, supported by publications, speaking engagements, or community contributions.
  • Hands‑on expertise in modern security practices such as Zero Trust, API security, adaptive authentication and knowledge of key frameworks (ISO/IEC 27001, COBIT, NIST).
  • Certification in leading CIAM platforms (ForgeRock, Ping, Okta) with experience building custom connectors and integrating with enterprise applications.
  • Proven ability to blend technical depth (coding, cloud hosting, Active Directory, PowerBI) with strategic business acumen, delivering tailored solutions across industries.
  • Strong client relationship management skills, entrepreneurial drive, and a passion for designing secure yet frictionless customer experiences.

Benefits

  • Competitive basic salary and extensive benefits package including 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work.
  • Flexibility and mobility required, with potential onsite time with clients and partners to deliver first-class services.
  • Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Closing date for applications: 25/06/26.

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Posted: May 12th, 2026