Leadership Development Manager

Job Overview

The Leadership Development Manager will work directly supporting CNWL’s People Plan focused on our mission to develop a diverse and ambitious community of leaders who are purpose-led, resilient and equipped with the knowledge and skills to lead compassionately, inclusively and confidently in our complex world. This includes but is not limited to management of our award-winning 21 Century Leadership Programme (21CLP) and the adoption of our new Leadership and Management Framework.

Responsibilities

The Leadership Development Manager will provide oversight, project management and the day‑to‑day management of all aspects of 21CLP delivery including the main cohort programme, alumni programmes, standalone sessions and tailored and/or collaborative programmes and events. The role is central in ensuring the smooth running of the 21CLP programme and associated activity, leading on programme management, budget management, capacity planning, event management, data and reporting, evaluation, communications and oversight of scheduling and day‑to‑day delivery. The post holder will be the central point of communication, liaison and management, ensuring consistent, efficient and high quality delivery and experiences for learners and partners, working closely with the wider programme team, teaching faculty and Head of Culture and Leadership Development. As part of a small dynamic department, the post holder will also support delivery of shared priorities in Culture and Leadership Development and the wider People and Culture department.

Leadership & Management Responsibilities

1. To manage the 21CLP team and resources on a day‑to‑day basis; organise and delegate work within the team, ensuring they are providing a courteous and efficient service and that any work is completed accurately and in a timely manner.
2. To manage the team and resources in an unpredictable environment that requires solutions to complex problems where many interacting factors exist, including managing requests for new work that may require quick turnaround.
3. To ensure direct reports are up to date with statutory and mandatory training, supervision and appraisals and that HR related policies are followed with due diligence, supporting recruitment and induction of new staff when necessary.
4. To ensure service provision is maintained at all times and to a high standard, making consistent judgements requiring complex fact analysis, interpretation and comparison of options.
5. To allocate work to ensure appropriate cover for the team according to service need and provision, completing sickness returns and updating annual leave on health roster.
6. To support coordination of the 21CLP team’s annual leave to ensure adequate and appropriate cover.
7. To develop, implement and review policies and procedures relating to own area of work and team as appropriate, ensuring team members are aware of policy requirements.
8. To deal with any difficult enquiries or potential complaints and ensure their resolution when not achieved by more junior staff.
9. To represent the Head of Culture and Leadership Development when required.
10. To present information (routine or complex findings) in formal presentations to large groups as required, linking in with other initiatives and communicating sensitive information about performance and change.
11. To use a leadership style underpinned by values around equality, diversity and openness, building and maintaining relationships with direct reports, colleagues, management teams and other key individuals across the system.
12. To ensure that effective systems are in place, including devising them if necessary, to ensure the team manages work in a timely fashion.
13. To ensure team meetings occur as required and to attend as an active participant and leader.

Administrative & Service Responsibilities

1. To monitor programme data and key performance indicators related to leadership development, analysing and resolving issues, deriving and sharing learning and escalating where appropriate.
2. To lead on service development and learning, including feedback and learning systems, collating responses and reporting findings to senior colleagues to support effective service delivery, recommending changes to programmes where applicable. This includes ensuring that attendance data, satisfaction data, participant and facilitator feedback are collected and collated for use in review of the programme.
3. To lead on programme reporting, ensuring relevant information is shared and accessible, tailored to the appropriate audience, possibly including sensitive data relating to individual or department performance.
4. To develop channels and mechanisms for clear communication across the organisation, including marketing of programmes and events and professional development opportunities, undertaking complex surveys and analysis and presenting the results.
5. To actively contribute to supporting the wider team, including communication with external services and other agencies; acting as a credible source of information for other agencies/professionals as required.
6. To manage the organisation of workshops, events and meetings, including the selection of venues, provision of materials and refreshments, while maintaining any budgetary control. This includes scheduling training dates in advance, pre‑booking trainers, training venues, courses and conferences, advertising training, creating Zoom/Teams links and liaising with external and internal training providers, ensuring badges, registers and training materials are up to date, accurate and clear.
7. To work with a range of external partners and to oversee that contracted internal and external training providers are providing an adequate standard of training and that bookings of venues and any catering associated with training events are made.
8. To manage applications to the programmes, working with divisional/corporate colleagues to ensure that communications including eligibility and process are timely and clear, enquiries are responded to promptly, people are notified of application outcomes, pre‑programme communications are timely and clear for participants and line managers, and cohort allocation is fair, balanced and based on agreed criteria.
9. To ensure the team uses training resources such as Slido, Zoom, and breakout rooms effectively and that training is delivered with appropriate technical support.
10. To ensure learning sets are scheduled, dates and activities are communicated, and facilitators properly briefed and supported.
11. To ensure that requests for coaching are well managed, including recording and allocating coaches to 21CLP participants and following up with coachees for feedback at the end of coaching.
12. To coordinate and support the management of the 21CLP alumni programme, including liaison with topic experts/facilitators, scheduling, communication, allocation of places and invitations, facilitating the alumni masterclass programme including technical support, sharing materials and recording sessions where appropriate.
13. To oversee the process for ordering equipment, stock and stationery.
14. To be responsible for ensuring that all invoices on SBS are raised in line with standing financial instructions and that all invoices are paid, escalating any problems with invoicing that cannot be solved.
15. To ensure that budgets are monitored and managed and contribute to income generation and cost improvement programmes, possibly generating spreadsheets and databases to manage budgets.
16. To ensure that reports, spreadsheets and correspondence, including projections for programme delivery, are in place and that monitoring against these projections is timely, and any deviations from the projected timescales are escalated to senior staff along with suggestions for keeping projects on track.
17. To provide business planning information/data/reports on programme demographics e.g. WRES data, attendance, feedback, achievements, risks etc.
18. To actively work to continually improve the quality of own service within the overall organisational governance frameworks, corporate and system objectives e.g. through audit or suggesting changes to practice.
19. To ensure that the confidentiality of data and related information is maintained through careful and secure systems of work paying particular attention to governance and the Data Protection Act.
20. To use project management skills and experience to ensure the smooth running of programmes and sessions, including wrap‑around support.
21. To support the smooth running of team meetings, faculty meetings and briefings, and associated governance meetings including preparation of agendas and materials, management of actions logs and minutes.

Education and Qualifications

• Project, events, or operational management qualification or equivalent experience.
• Must be willing to participate in any relevant training identified to develop skills required to carry out role.

1. Professional degree or diploma in relevant field (desirable).
2. CIPD qualified (desirable).

Experience

• Effective management of projects, events or services with multiple stakeholders.
• Track record of delivering successful projects to time.
• Experience of working with a variety of different people in and outside the organisation.
• Experience of managing people/teams including supervision/appraisal.
• Experience of relationship building and partnership working.
• Working in a complex organisation.

1. Experience of working in learning and development, organisational development or leadership development (desirable).
2. Experience in events, programme or service delivery or in customer service (desirable).
3. Working in an NHS organisation (desirable).

Knowledge, Skills and Abilities

• Excellent communication, presentation and report writing skills.
• Able to make sound decisions and judgements based on the analytics and information available, including financial and activity data.
• Ability to analyse information and develop potential options and/or recommendations on the most appropriate course of action.
• To manage workload effectively in light of competing priorities and tight deadlines.
• Demonstrate the skill to co‑ordinate complex programmes of work.
• Able to build personal and professional credibility.
• Able to influence stakeholders to achieve buy‑in and programme goals.
• Ability to work autonomously, providing support and teaching to those less experienced in project management and/or programme reporting.
• Skilled in the use of Microsoft, Excel, SharePoint, MS Teams and PowerPoint.

Working within Professional Boundaries

• Accepts responsibility and accountability for own work and can define the responsibilities of others.
• Recognises the limits of own authority within the role.
• Seeks and uses professional support appropriately.
• Able to work as part of a team, co‑operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
• Demonstrates values consistent with those of the Trust.
• Has a strong degree of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness.
• Understands the principle of confidentiality.

Planning and Organisational Skills

• Can monitor progress against plans, escalating risks and issues as appropriate.
• Positive and flexible attitude to dealing with change; able to respond to the changing needs of the service in an appropriate and timely manner; to change and accept change and to explore new ways of doing things and approaches.
• Ability to demonstrate an eye for detail.
• Highly motivated and reliable.

#J-18808-Ljbffr…