Rental Payments Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues
- Engage with non-responsive or vulnerable tenants to support rent payment and communication
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
- Gather and relay key information back to the Rent Team
- Mediate and problem-solve tenant issues to support rent recovery
- Encourage and support tenants in maintaining or reinstating benefit claims
- Build rapport and maintain positive relationships with tenants
- Maintain accurate records of visits and interactions
- Work closely with the office-based Rent Team to follow through on cases
Key Requirements
- Strong interpersonal and communication skills
- Able to collect and deal with outstanding rental payments
- Able to act in a confident manner with regards to outstanding rental payments
- Full clean driving license (essential) (own vehicle is preferred)
- Excellent ability to deal with people face to face and over the phone
- Empathetic but firm approach when dealing with challenging situations
- Problem-solving mindset with strong initiative
- IT skills
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears
- Knowledge of housing benefits or Universal Credit
- Experience working with vulnerable individuals
What's on offer
- Bonus scheme
- Opportunity for a company vehicle after probation (or earlier for the right candidate)
- Free parking
- Fuel cost and mileage covered for work
Rental Payments Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)
This is a fantastic opportunity for a real “people person”, to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Key Responsibilities
- Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues
- Engage with non-responsive or vulnerable tenants to support rent payment and communication
- Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
- Gather and relay key information back to the Rent Team
- Mediate and problem-solve tenant issues to support rent recovery
- Encourage and support tenants in maintaining or reinstating benefit claims
- Build rapport and maintain positive relationships with tenants
- Maintain accurate records of visits and interactions
- Work closely with the office-based Rent Team to follow through on cases
Key Requirements
- Strong interpersonal and communication skills
- Able to collect and deal with outstanding rental payments
- Able to act in a confident manner with regards to outstanding rental payments
- Full clean driving license (essential) (own vehicle is preferred)
- Excellent ability to deal with people face to face and over the phone
- Empathetic but firm approach when dealing with challenging situations
- Problem-solving mindset with strong initiative
- IT skills
Desirable (Not Essential)
- Experience in housing, lettings, or rent arrears
- Knowledge of housing benefits or Universal Credit
- Experience working with vulnerable individuals
What’s on offer
- Bonus scheme
- Opportunity for a company vehicle after probation (or earlier for the right candidate)
- Free parking
- Fuel cost and mileage covered for work
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