This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
The Customer Service team manage all aspects of in-life servicing for the Asset Finance portfolio.
Responsibilities
- Assisting the Customer Service Supervisor with the day-to-day management of the administration of the team to ensure SLA of 48 hours for completion of queries.
- Work with the Operations Supervisor to ensure departmental procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy.
- Responsible for training new members of staff and being responsible for ensuring they are working within the departments/company’s policies and procedures.
- To ensure all key controls are adhered to by the team and a robust risk framework is embedded within the team.
- To be first point of contact for inbound customer queries by telephone and by email.
- To provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
Skills and Experience sought
- Asset Finance experience
- Customer Service & Support
- Customer Relationship Management
- Customer Processing
- Adaption to Change
- Willingness to Learn
- Meeting Commitments & Deadlines
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
#J-18808-Ljbffr”, “datePosted”: “2026-05-12”, “hiringOrganization”: { “@type”: “Organization”, “name”: “United Trust Bank Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__429311822__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
The Customer Service team manage all aspects of in-life servicing for the Asset Finance portfolio.
Responsibilities
- Assisting the Customer Service Supervisor with the day-to-day management of the administration of the team to ensure SLA of 48 hours for completion of queries.
- Work with the Operations Supervisor to ensure departmental procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy.
- Responsible for training new members of staff and being responsible for ensuring they are working within the departments/company’s policies and procedures.
- To ensure all key controls are adhered to by the team and a robust risk framework is embedded within the team.
- To be first point of contact for inbound customer queries by telephone and by email.
- To provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
Skills and Experience sought
- Asset Finance experience
- Customer Service & Support
- Customer Relationship Management
- Customer Processing
- Adaption to Change
- Willingness to Learn
- Meeting Commitments & Deadlines
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
#J-18808-Ljbffr…