CUSTOMER LIAISON OFFICER
Is this your next job Read the full description below to find out, and do not hesitate to make an application.Assignment Length: 3-month temporary contract (extension likely)Location: Havant and Hayling IslandRate: £21.38 per hour (£19,453 per annum pro rata)Hours: 17.5 hours per week – Monday (full day), Tuesday (full day), Wednesday (morning)Driving Licence: EssentialDBS: Basic DBS requiredOracle ID: 13680The OpportunityPMR is working with an Housing Association to recruit a Customer Liaison Officer on a temporary basis, covering sites across Havant and Hayling Island. This is a visible, community-facing role at the heart of housing service delivery – ideal for someone who thrives working independently, enjoys direct customer contact and is confident managing a varied workload across housing, estates, lettings, income and ASB.The successful candidate will act as the primary local contact for stakeholders, resolving issues, coordinating actions across internal teams and upholding high service standards throughout.The RoleKey responsibilities include:Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in line with the Service StyleCoordinate and track actions with Estate Services, Asset Services and Specialist teams to resolve customer issues and meet or exceed expectationsComplete regular estate inspections, identifying and addressing quality and safety issues promptlyAddress anti-social behaviour, fly-tipping, graffiti and safeguarding concerns in line with procedureSupport income maximisation and debt reduction across defined customer areasDeliver an effective lettings service, ensuring a positive customer experience from day oneComplete Health & Safety and compliance actions including Fire Risk AssessmentsAttend court hearings and support eviction processes where requiredAct as the primary contact for local stakeholders including residents’ associations, Local Authority services and the policeManage own appointment diary and organise customer visits in response to service requestsUse performance data to monitor and improve own outputs and those of othersMaintain accurate and detailed customer records on Guinness systemsManage allocated budget and remain within agreed parametersSkills & ExperienceEssentialExcellent customer service skills with strong communication and interpersonal abilityHighly self-motivated with the ability to plan and work effectively with minimal supervisionStrong time management and prioritisation xwzovoh skills, with a value-for-money approachConfident using mobile technology and IT systems while working in the fieldProven problem-solving and decision-making skills, with resilience in challenging situationsComfortable analysing data and drawing practical conclusionsExperience working in an environment of legislative and organisational changeDesirableExperience working in the housing or property sectorKnowledge of regulatory legislation for social housingAcademic or professional qualifications in Housing and/or Tenancy ManagementPrevious budget management experienceAdditional RequirementsFull UK driving licence – essentialMobile working requiredFlexibility for occasional evening and weekend workingWillingness to travel to other regional or national locations as needed…