Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account.
Do you have the skills to fill this role Read the complete details below, and make your application today.
The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.
Type of contract
Full-time, Permanent
Hours
40 hours per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)
Salary
£58,000 – £63,000
What will you get?Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewardsSecure Your Future: Benefit from a contributory pension schemeHealth Matters: Access wellness programmes, Employee Assistance Programme and digital GP servicesThrive Personally & Professionally: Excellent learning and development opportunitiesCelebrate Excellence: Recognition through WOW AwardsGive Back: One paid volunteering day each year to support a cause important to you
Key ResponsibilitiesLead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areasBuild strong relationships with clients, stakeholders and key partners, acting as a trusted operational leadDrive service excellence through KPI and SLA management, audits and continuous improvement initiativesChampion innovation and enhance the customer journey through feedback, insight and service optimisationOversee financial performance including budgets, payroll, purchasing compliance and cost managementLead, inspire and develop management teams and ambassadors, creating a positive and high-performing cultureSupport recruitment, succession planning, training and engagement initiatives across the operationMaintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company proceduresSupport the delivery of events, activations and workplace experience initiativesDeliver regular reporting, business reviews and performance updates to clients and senior stakeholders
The Ideal Candidate WillShare our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger TogetherHave strong operational and project management skillsIdeally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environmentsBe passionate about delivering exceptional guest serviceBe adaptable, proactive, organised and solutions-focused with a positive attitudeHave excellent communication and stakeholder management skillsBe confident building relationships with clients, VIPs and internal teams
About Us
Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.
Find out more about us and our values atRapport Guest Services
We aim to contact applicants within 5-7 working days. Due to the high volume of applications we receive, we recommend applying for the role that best matches your experience. xwzovoh Please also check your junk/spam folders for updates regarding your application….