Admin Support Officer - Housing Management, Ipswich

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £27,694 - £31,022 per annum (pro rata)
• Hours: Part Time, 14.8 hours per week
• Contract: Permanent

Join our team

We are looking for an Admin Support Officer to join our Housing Management team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction.

Your responsibilities will include:

• Responding to and redirecting customer enquiries, booking appointments, and producing written communications.
• Administering tenancy changes and maintaining accurate tenant records.
• Supporting financial processes including direct debits, refunds, and invoice management.
• Collaborating with internal and external stakeholders on projects and casework.
• Promoting tenant engagement and supporting equality and diversity initiatives.
• Ensuring compliance with GDPR, health and safety, and council policies.

About you

We are looking for a team player who is adaptable, diplomatic, and committed to continuous improvement.

To be successful, you will have:

• NVQ Level 3 or equivalent experience in a relevant administrative or housing role.
• Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).
• Excellent communication and customer service skills.
• Ability to manage multiple tasks with accuracy and attention to detail.

• Experience in financial administration and interpreting financial data.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion about this role, please contact Louise Bird, Community Housing Manager by either calling 01449 724968 or emailing louise.bird@baberghmidsuffolk.gov.uk or Aimi Myhill, Community Housing Manager, by either calling 01449 724579 or emailing aimi.myhill@baberghmidsuffolk.gov.uk

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date: 9 am, 11 May 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

How to apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.