About the Role:
Kelso Kristen Bathrooms is one of Northern Irelands leading distribution companies for the plumbing and bathroom sector in Northern Ireland. We are continually expanding to meet the growing needs of the local marketplace.
We are currently seeking an Internal Sales Administrator to join our growing sales office team in our Lisburn facility.
Key Responsibilities:
- Processing telephone and email enquiries from customers and trade professionals
- Generate sales quotations and sales orders
- Outbound telephone sales promoting existing and new products
- Liaise with customers to inform them of any discrepancies or stock availability issues, find suitable alternative products and upsell when possible
- Create and review sales report analysis as required
- Internal sales support to field sales representatives
- Provide product and after sales support to customers, trade professionals and end users
- Dealing with customer price and invoice queries
- Provide copy PODs and invoices
- Represent the company at industry trade shows and marketing events
Key Behaviours:
- Ability to liaise well with all stakeholders to ensure customer satisfaction
- Be a strong team player and can work on own initiative
- Pleasant and professional telephone manner
- A high level of organisational skills & the ability to multi-task
- A desire to learn about our suppliers, products, customers and systems
- Strong interpersonal skills to work with management and staff at all levels
- Deal with aftersales queries in a friendly professional manner
Requirements:
- Experience & knowledge of plumbing & bathroom products a distinct advantage
- Previous sales and customer service experience preferrable
- High level of proficiency in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Benefits:
. Company Pension Scheme
- Access to Employee Assistance Programme
- Further career development & advancement opportunities
Skills:
Internal Sales
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