Enso Recruitmentare delighted to be working with agrowing IT services organisation who are continuing to invest in their support and customer operations team.
They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function.
This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment.
The Opportunity
Youll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience.
This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Follow internal support procedures and knowledge base documentation
- Maintain clear and accurate technical notes across support systems
- Deliver a professional, friendly, and customer-focused support experience
- Work collaboratively with the wider support team to resolve issues efficiently
About You
- 1 year experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments and Microsoft 365
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Organised, proactive, and eager to learn
- Ability to work effectively within a team environment
- Full UK driving licence and access to a vehicle
Benefits
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Skills:
It Support Service Desk Windows Microsoft 365
WHJS1_NI
”, “datePosted”: “2026-05-13”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Enso Recruitment”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__430242108__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=931” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Antrim” } } }Enso Recruitmentare delighted to be working with agrowing IT services organisation who are continuing to invest in their support and customer operations team.
They are now seeking a Service Desk Engineer (Level 1) to join their collaborative technical support function.
This is an excellent opportunity for someone early in their IT career to gain hands-on experience across a wide range of technologies while developing their technical and customer support skills within a supportive team environment.
The Opportunity
Youll act as the first point of contact for IT support queries, helping users resolve technical issues efficiently while delivering a positive customer experience.
This role is ideal for someone with initial service desk or placement experience who is looking to build a long-term career within IT support and technical services.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems
- Troubleshoot and resolve common hardware, software, and networking issues
- Log, manage, and update support tickets accurately
- Escalate more complex issues to senior engineers where required
- Support desktops, laptops, printers, mobile devices, and Microsoft 365 environments
- Assist with user onboarding, account setup, password resets, and permissions
- Follow internal support procedures and knowledge base documentation
- Maintain clear and accurate technical notes across support systems
- Deliver a professional, friendly, and customer-focused support experience
- Work collaboratively with the wider support team to resolve issues efficiently
About You
- 1 year experience in a Service Desk, IT Support, or Helpdesk role
- Good understanding of Windows desktop environments and Microsoft 365
- Familiarity with basic networking concepts such as TCP/IP, DNS, and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Organised, proactive, and eager to learn
- Ability to work effectively within a team environment
- Full UK driving licence and access to a vehicle
Benefits
- Hybrid working
- Company bonus
- 23 days PTO + stat days
- Private health insurance
- Pension
- Ongoing learning and development support
To find out more about this opportunity, submit your CV below, or reach out to a member of the Enso Recruitment team today!
Skills:It Support Service Desk Windows Microsoft 365
WHJS1_NI
…