Company: Capgemini
Location: Telford
Posted: May 13th, 2026
This is a senior Service Delivery leadership role supporting one of Capgeminis largest and most complex global clients. You will be accountable for the endtoend delivery, performance and continuous improvement of critical live services, operating at scale across multiple technologies, suppliers and delivery centres.
As a Service Delivery Director, you will act as the primary point of accountability between Capgemini and HMRC Service Managers, owning service outcomes, financial performance, risk management and senior stakeholder relationships. You will operate confidently in a highpressure, highvisibility environment, including during major incidents and periods of transformation.
Your working location will vary depending on the client engagement, delivery phase, base location, and security requirements. You should expect a mix of home working, Capgemini offices, and client sites. More onsite presence is typically needed for discovery, workshops, and secure environments. This is not a 100% remote appointment.
You will take ownership of a portfolio of live and transitioning services, ensuring they are delivered reliably, securely and in line with contractual and regulatory obligations.
You will:
What Youll Do
Why You?
You are an experienced Service Delivery leader who is comfortable operating at senior levels in complex environments. You take ownership, lead through ambiguity, and remain calm and decisive under pressure.
You will bring:
Essential / Desirable
Key Attributes
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
**Declare they have a disability, and**
Meet the minimum essential criteria for the role.
Please opt in during the application process
Baseline Personnel Security Standard (BPSS)
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.
There are certain criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
In addition to BPSS, you will also need SC (Security Check) Clearance or to be eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period)
Youd be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will reimagine whats possible: creating value for the worlds leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis learning for life mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Youll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. Youll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.
A powerful source of energy that drives us all to find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses. And its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, youll build the skills you want. And youll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
#LI-EH1