Title: Account Manager
Reports to: Senior Account Manager/ Senior Business Development Manager
Job Purpose:
Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.
Key Responsibilities and Accountabilities:
Account Management:
- Responsibility for clients, including profitability, delivery, compliance and retention
- Negotiation of at least 40% profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
- Production of contract brief
- Assist with the mobilisation of contracts
- Complaints handling
- Work with operations to meet customer needs
- Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
- Conduct LCA reviews/initial report
- Production of job costing and quotation to clients as required
- ORT and legionella training
- Cash flow/debt management (including WIP)
- Review of the distribution of resources available to ensure service is efficient
Business Development:
- Providing Quotations to new clients
- Production of Contract Brief and mobilisation plan for new contracts
- Timely contract renewal
- Identification of sales opportunities with existing clients
- Presentation of new products and services to new and existing clients
- Training for clients
- Produce and maintain client database with new and potential clients, including contract renewal information
Liaison with clients:
- Serve as an interface between the client and the Company
- Attend contract review meetings
- Build effective working relationships with clients generating additional workloads wherever possible
- Dealing with client requests
- Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
- Ensures that image and standards are maintained at all times
- Produce PQQ and Tender documents with Bid Team and Regional Manager, as required and determined by project size.
Communication:
- Communicates constructively and actively seeks information
- Keeps Senior Account Manager up to date with current prospects and orders secured.
- Build good working relationships with both colleagues and clients
- Deliver high quality sales appointments
- Production of accurate quotations
- Production of PQQ and Tender documentation from standard templates
Safety:
- Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
- Wear protective items of clothing and use appropriate safety equipment when on site
- Ensures own and colleagues safety at all times
- Takes responsibility and control of difficult situations
- Promote and communicate standards/information to colleagues and team members.
- Monitors and communicates standards/information to other staff within business
- Identify and escalate any hazards, near misses in line with the Company's reporting procedures
Site based working:
- Work away from time to time, this requirement shall be defined by the operational needs of the business
Company Benefits:
- Company vehicle/Allowance
- Commission scheme
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme