Creating order, consistency and confidence behind the scenes
We’re looking for an Office Manager who takes a pride in running things well.
This role suits someone who is naturally thoughtful, detail‑focused and dependable – someone who finds satisfaction in bringing structure, improving systems and making sure nothing important is missed. You won’t be firefighting or chasing noise. Instead, you’ll be trusted to calibrate how the office operates, ensuring the basics are right and the business is well supported to do its best work.
The purpose of the role
Our Office Manager is the steady point of balance in the organisation. You make sure processes are right, information is clear, and people can rely on the systems around them. Your work allows others to move faster and more confidently, knowing the foundations are solid.
What you’ll be responsible for
- Keeping the office running smoothly through clear processes and consistent routines
- Managing key administrative systems so information is accurate, up to date and well organised
- Supporting finance, HR and compliance processes with care and attention to detail
- Maintaining records, documents and data to a high standard
- Spotting where processes can be refined and making sensible, well‑thought‑through improvements
- Acting as a calm, reliable point of contact for the wider team
This role will suit you if you:
- Like to do things properly
- Take satisfaction in precision, order and follow‑through
- Are trusted by others because you are measured, discreet and dependable
- Are comfortable working independently and being relied upon for important decisions
- Enjoy improving systems so they work better for everyone
What we value
- Integrity, accuracy and consistency
- Thoughtful problem‑solving rather than reactive fixes
- Professional pride in high standards
- Quiet confidence and reliability
What you can expect from us
- A role with clear scope, purpose and responsibility
- Time and space to do the job properly
- Respect for thoughtful decision‑making and considered input
- A supportive leadership team that values quality over noise
- Stability, trust and long‑term opportunity
Location & hours
- Office‑based role in Norwich
- Full‑time
Qualifications
- At least 3 years’ experience in business administration, office management or a related field in an SME
- Excellent verbal and written communication skills
- Numerate with analytical and report writing skills
- Strong working knowledge of office systems, software and productivity tools
- Knowledge of GDPR, HR and Health & Safety legislation
- A full UK driving licence and access to your own car, as the role involves occasional travel between locations during working hours.
Beneficial Experience
- Experience in a health or social care setting
- Experience of Xero accounting software