Co-Ord Adm & Travel Assist/FSM Officer, Permanent

This is a Gloucestershire County Council job.

• Job Title: Co-Ord Adm & Travel Assist/FSM Officer
• Job Location: 92-96 Westgate Street
• Salary: 26,403 - 27,694 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 26/5/2026
• Job Requisition Number: 14002
• This post is not open to job share

About the Role

Were looking for a motivated and organised Officer to join our team, supporting access to education services including school admissions, home to school transport, and free school meals.

In this varied and rewarding role, youll help ensure children and young people especially those from vulnerable backgrounds can fairly access education and support services. Youll play a key part in delivering a high-quality, family-focused service and contribute to improving outcomes for children and young people.

What Youll Be Doing

• Administer processes relating to school admissions, transport and pupil benefits
• Assess eligibility for services such as free school meals and transport support
• Provide advice and guidance to parents and carers, including those who may need additional support navigating services
• Maintain accurate records and databases, producing reports where required
• Handle enquiries, correspondence, and complex casework
• Work collaboratively with colleagues and stakeholders to deliver joined-up services

About You

Were looking for someone who is customer-focused, resilient, and detail-oriented, with the ability to manage a busy and varied workload.

Essential Skills & Experience

• Experience working in a public-facing or customer-focused environment
• Strong communication skills and ability to explain complex information clearly
• Ability to prioritise tasks and manage detailed administrative processes
• Experience maintaining accurate data and using IT systems effectively
• Strong problem-solving skills and ability to make sound decisions
• Excellent organisational skills and attention to detail

the role is full time but part time hours will be considered

About Us

For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

How to apply

Please submit your application and personal statement today by clicking the Apply Now Button.

For an informal discussion about the role please contact Lisa Mullis via email at Lisa.Mullis@gloucestershire.gov.uk

Additional Information

To access the Job Profile for this role, please follow the link below:-

Co-Ord Administrator & Travel Assist - Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershires diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.