We are looking for a proactive and customer-focused Staircasing & Income Officer to join our team, managing a varied caseload of staircasing, resale, remortgage and shared ownership transactions from instruction through to completion.
In this role, youll ensure all enquiries and leads are accurately recorded and progressed in a timely manner, taking ownership of your caseload and maintaining regular contact with stakeholders. Youll work closely with customers, solicitors, valuers and mortgage advisors to deliver a smooth, efficient and professional service, providing clear guidance on leases, staircasing and resale processes while ensuring compliance is maintained at all times.
Youll be responsible for reviewing legal documentation for accuracy, processing completion paperwork on the day of completion, and ensuring all relevant teams are notified promptly. Youll maintain accurate records across CRM systems in line with GDPR requirements, support AML checks, and ensure data quality to support reporting and performance monitoring.
Alongside this, youll play an important role in maintaining and improving service delivery by producing accurate management information, supporting wider team administration, and providing flexible support to the Sales Team when required.
Youll also attend meetings, events and open days, and respond professionally to telephone, email and voicemail enquiries.
The role requires flexibility, including occasional evenings and weekends, to meet operational needs andoccasional travel required within operating regions for team meetings.
About You
Youll ideally have GCSEs (or equivalent) including English and Maths, along with experience in a customer-focused or property-related environment. Youll be highly organised, confident managing your own workload, and comfortable working to deadlines in a fast-paced environment. Strong communication skills, attention to detail, and a proactive, target-driven approach are essential, along with confident use of Microsoft Office and CRM systems.
It would be beneficial if you have experience within Shared Ownership or Leasehold property, a good understanding of the property sales process and mortgage market, and familiarity with Homes England guidance.
What Were Looking For
A motivated individual who takes ownership, delivers excellent customer service, and thrives in a role where accuracy, communication and organisation are key. Youll be joining a supportive team where your work directly contributes to successful outcomes for customers and the achievement of income targets.
Whats in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.