Company: Durham University
Location: Durham
Job Title: Senior Business Support Assistant
Department: Estates and Facilities Directorate
Accommodation and Commercial Services
Grade: Grade 3
Salary range: 25,025-25,571
Working arrangements: Full time (35 hours per week)
Permanent
Five days from seven, primarily Monday to Friday
Covering between the hours of 8.00am and 5.00pm
May be required to work evenings and weekends, as business demands
Hybrid working (minimum of three days per week onsite, depending on business need, following the initial induction/ training period which will be full time onsite)
Closing date: 13th May 2026
The Role and Department
As Senior Business Support Assistant, you will play a key role in delivering proactive, highquality administrative support across the Estates and Facilities Directorate and the wider University. You will contribute to the smooth and efficient running of services by managing a range of administrative tasks, including maintaining accurate records, handling enquiries, supporting meetings, and assisting with procurement processes. Working within a busy operational environment, you will need excellent organisational skills, strong attention to detail, and the ability to manage competing priorities effectively.
As part of a Directorate responsible for maintaining, developing and supporting the University's campuses, you will provide responsive and customerfocused support to staff, students, contractors and visitors. You will be expected to use initiative, apply established procedures and work collaboratively with colleagues to ensure the consistent delivery of highquality administrative services. This role is essential in enabling teams to operate efficiently and in accordance with University policies, regulatory requirements and service standards.
The Estates and Facilities Directorate provides a range of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.
Further information about the role and the responsibilities is at the bottom of this job description.