Have you got a proven track record in managing and growing key digital customer accounts while driving profitable sales growth?
Do you have strong analytical and commercial experience?
Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?
Macgregor Black are partnering with a global market leading consumer goods brand, on the search for an Account Manager - Digital.
As Account Manager - Digital you will be responsible for driving commercial performance within the ecommerce/ marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.
Key Responsibilities:
- Confident in a customer-facing and account management role.
- Highly analytical with strong Excel and numerical skills.
- Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
- Comfortable using digital tools and reporting platforms.
- A critical thinker with a positive, proactive approach to growth and problem-solving.
- Organised, results-oriented and able to manage multiple accounts and deadlines.
- A strong communicator who builds trust and long-term relationships.
- Able to translate data and insight into targeted actions and customer plans.
- Attentive to customer feedback and able to share insights internally.
What We're Looking For:
- Manage and grow the sales and the profitability of your portfolio
- Use data to drive decision-making and identify gaps, risks and opportunities.
- Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
- Produce reports, KPIs and forecasts for internal stakeholders and leadership.
- Collect and interpret market and performance data to inform strategy.
- Promote our product portfolio using catalogues, digital tools and trade promotions.
- Maintain and grow relationships through meetings, calls and email engagement.
- Deliver insight-led presentations and recommendations to customers.
- Implement account and channel strategies aligned with margin and growth priorities.
- Use data to match products and brands to customer needs.
- Identify and pursue new business opportunities within your channel.
- Deliver accurate demand planning and reporting.
- Monitor performance vs budget and propose tactical actions when required.
- Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
- Manage credit notes, complaints and service issues efficiently.
- Liaise with internal teams to resolve problems and support customer expectations.
- Meet customers and deliver impactful insights and analysis.
- Share feedback with marketing, trade marketing and product teams.
Please contact Lewis Millican for further information.