CRM & E-Commerce Executive

Company Overview

Lisa Angel Ltd is a thriving retail company that began with the vision of Lisa Angel, who transformed her passion for creativity into a successful business. With a mission to create products that accompany life's small moments of joy, we pride ourselves on our commitment to creativity, positivity, and care in everything we do.

Job Purpose

We’re looking for a curious, detail-oriented CRM Executive to help bring our customer communications to life.

Your main role would be to align CRM activity with product launches, promotional campaigns, and trading initiatives. Using Klaviyo, you’ll deliver targeted communications while continuously testing, optimising, and improving. 

Alongside campaign focused emails, you will also roll out automated, personalised journeys that drive engagement, repeat purchases, and lifetime value.

Alongside CRM, you will support our proprietary site lisaangel.co.uk and our wholesale site. Delivering on-site content in line with trading priorities and working on optimisations to continually improve conversion rates. Experience using measurement tools to analyse and provide recommendations.

Key Responsibilities: 

• Email marketing best practices, including automation, segmentation and personalisation techniques
• Monitor and report on CRM performance (open rates, CTR, conversion, revenue per send), turning insights into clear, practical actions
• Strong copywriting skills, particularly for email content and subject lines
• Support the execution of product launches, drops, and seasonal campaigns onsite
• Assist with asset coordination, and alignment across paid, CRM, affiliates and onsite activity
• Attend events as required to assist with promotional activity
• Working in other areas of Lisa Angel, as necessary based on needs of the business

The successful Ecommerce & CRM Executive will have the following attributes:

• Be data-aware with analytical and problem-solving skills to interpret complex data and make informed decisions
• Strong organisational skills, able to manage a varied workload and meet deadlines
• Strong communication skills
• A positive and approachable manner with a ‘can do’ attitude
• Comfortable with working as part of a team and independently
• Able to use initiative and to problem-solve.
• Demonstrate a commitment to equality, diversity and inclusivity

Reports to:  Head of Marketing

Salary: £27 -£30k