Sales Engineer

Life’s Good at LG!

At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. As such, LG is the right place for you if:

You are a smart cookie. You like to dig into the data and find creative solutions.

You are motivated and driven. You thrive on a challenge and want to be No. 1.

You are a people person. You like helping people out and you want to understand where they’re coming from.

You’re honest and you will speak up (politely, of course!), but you do it because you care and because it’s the right thing to do.

The Opportunity

This is a fantastic opportunity to join our Air Solutions team as Sales Engineer. Our Air Solutions team is responsible for helping to develop and grow the UK Air Solutions business in line with LG’s strategies and objectives.

As Sales Engineer you will be responsible for all technical support of the air to water heat pump products to resolve complex operations issues. You will commission heating systems in line with company procedures and project manage heating installations.

Your Role & Responsibilities

• Have an intimate knowledge of heating products and a complete understanding of the technology
• Commission heating systems in line with company procedures
• Onsite technical support to resolve complex operational issues and project management of heating installations
• Carry out technical training on LG heating systems
• Participate in the technical helpdesk to support Installers and Service Engineers
• Assist with identification of spare parts/ parts ordering for direct customers and distribution
• Provide warranty support for all products
• Support the Application and Sales Engineers with heating designs
• Continuously promote LG Air Solutions products and services
• Support the customer base as necessary with queries of any nature and liaising with the relevant internal department to come to a resolution
• Maintain and service sales agreements with targeted customers and to achieve set and agreed KPIs
• Liaise with other teams within the division to resolve heating related issues, to assist in new product introduction and end of life management

Skills, Education & Experience

• Solid experience in the Heating Heat Pump or AC market, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable
• Good understanding of all relevant legislations and government grants
• Has technical and product awareness
• Excellent interpersonal and communication skills
• Experience of working within a performance management environment – KPIs and Service Level Agreements
• Able to be flexible and develop quality, customer-focused targets and service
• Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution
• Highly focused and capable of sustaining a fast pace in a dynamic environment
• Good judgement, able to make practical and realistic decisions within scope of responsibility
• Proven commercial acumen and ability to achieve commercial objectives
• Proficient in Microsoft Office including PowerPoint and Excel

Your Benefits

• 9% Employer Contribution into your Pension
• Life Assurance
• Private Healthcare (including optical & dental) for you and your family
• 25 Days’ Annual Leave (+ Public Holidays)
• Staff Discount
• Subsidised Cafeteria
• Company Car or Car Allowance

Our Equal Opportunities Statement

LG Electronics U.K. Ltd is an equal opportunities employer. We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Right to Work

Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.