Motor Claims Handler

We are looking for an experienced Motor Claims Handler to join us as a key part of our team, you will take ownership of a varied caseload, handling motor insurance claims with independence and confidence.

Working closely with both internal and external stakeholders, you’ll play a crucial role in delivering exceptional service to our client. If you're looking for an opportunity to develop your skills within motor claims and gain exposure to Channel Islands risks, this is the perfect role for you!

Location: Can be based in either our Newcastle-under-Lyme or Taunton office with a minimum of 3 days per week in the office.

Salary: Starting from £23,809.50pa (DOE)

Working Hours: Monday - Friday 9 am - 5.30 pm, 1 hour lunch break, 37.5 hours per week.

What you will be doing:

• Responsible for handling a variety of motor claims predominantly based in the Channel Islands. The claim types will vary from first party motor to third party motor and property damage claims.
• Confidently address dispute claims, where liability requires being established, using your initiative to investigate and settle.
• Provide excellent customer service to customers and the client.
• Liaise with other suppliers, insurers, accident management companies, etc.
• Identity recovery opportunities and process accordingly.
• Identify and refer potentially fraudulent activity.
• Regularly review all your claims with to ensure the claim journey progresses swiftly and smoothly, with interested parties kept updated.
• Positively handle complaints in line with guidelines.

What we need from you:

• Cert CII qualified or working towards is desirable
• Previous Insurance industry experience (Motor)
• Motor liability
• Previous customer service experience and experience with preventing and resolving complaints
• Ability to identify and know how to manage claims leakage
• Good understanding of Fraud and Recoveries processes

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.