Resorts Memberships Manager

Resorts Memberships Manager

Location: Rockliffe Hall, Darlington

Salary: £32,000-£35,000 per annum

Hours: Fulltime - 40 hours per week, typically 8:30am-5pm. Late evenings and weekend working may be required as necessary

Reports To: Head of Golf and Spa Director

Job Purpose:

As Resort Membership Manager, you will lead the full membership journey across our prestigious golf and spa facilities, shaping an exceptional experience for every member of our resort. You will drive membership sales with confidence and precision, ensuring revenue targets are met while maintaining the highest standards of accuracy in forecasting, administration, and financial processes.

You will cultivate strong relationships with guests, ensuring satisfaction at every touchpoint, and managing waiting lists and joining fees with clarity and professionalism. With a focus on growth, you will elevate our Corporate Membership offering, representing the resort at key networking opportunities and positioning our newly refurbished destination as the premier choice for luxury wellness and leisure.

Key Responsibilities of the Resort Membership Manager:

• Develop and enhance the resort’s membership offering through innovative benefits, luxury partnerships, and reciprocal agreements with leading clubs and wellness destinations
• Create an engaging annual social calendar and collaborate with resort teams to deliver exceptional member events and experiences
• Host key member occasions including welcome events, corporate gatherings, and networking activities that strengthen community and loyalty
• Lead the growth of corporate memberships through strategic networking, targeted campaigns, and strong relationships with local and national partners
• Work closely with marketing to ensure all membership communications, digital content, and promotional materials are accurate, polished, and aligned with the resort’s brand
• Maintain strong relationships with existing members, encouraging participation in events and ensuring satisfaction across all touchpoints
• Oversee membership administration including fee communication, waiting lists, reporting, and coordination with finance to support smooth processes
• Support and guide colleagues involved in the membership journey, promoting a culture of excellence and ensuring consistent service standards
• Uphold the highest levels of confidentiality, data protection, and health and safety, ensuring all practices reflect the expectations of a luxury environment

About Us:

Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.

Surrounded by sweeping views and beautifully kept gardens, the resort features elegant bedrooms and a sense of quiet luxury, shaped by a warm northern spirit. Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.

Why Join?

To lead resort memberships across Golf & Spa, within a premium hospitality environment during an exciting period of transformation and growth.

Benefits:

• A Day in the Life of a Guest Stay (Overnight Stay within the First 6 Months)
• Pension Scheme (Aegon)
• Hospitality Rewards Scheme
• Life Assurance (Legal & General)
• Private Medical Insurance (WPA)
• Selected Discounts Across the Resort
• Enhanced Annual Leave for Long Service
• Annual Leave – 20 Days plus Bank Holidays
• Employee Assistance Programme (Hospitality Action)
• Staff Meals
• Uniform Laundry Service

“Our success is dependent on every single individual in our team”