Job Title: Service Manager Supported Living – Adults - Mental Health Support Services
Salary: £43,075 per annum
Contract: Full time
Hours: 40 hours per week
Location: Eastbourne, East Sussex
This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.
Overview
Due to a period of extended growth, we have an exciting opportunity for a Service Manager to oversee our Supported Living services across East Sussex.
You will work alongside an on-site support manager, providing day-to-day leadership and implementing quality improvements to ensure services meet and exceed expected standards.
About the Role
This is an exciting opportunity to join a management team that will help lead and support continual business expansion, deliver financial growth and stability, and drive improvements in quality and compliance. You will oversee a group of Team Leaders who directly manage their accommodation settings, and be responsible for:
- Ensuring the safe and effective delivery of services, following our person-centred ethos which builds confidence and promotes independence
- Holding full accountability for budget income and expenditure across services
- Maintaining improvements in quality and compliance in line with the Quality Assurance Framework
- Actively participating in the strategic vision of the organisation, identifying local unmet need and developing solution-focused services
- Promoting client involvement across services and establishing measures of client satisfaction
- Working closely with clinical support teams, including psychologists and behaviour specialists, to ensure high-quality, risk-informed care
Key Responsibilities
- Lead day-to-day management of the service, providing hands-on support and leadership to on-site managers
- Implement a quality assurance framework to drive service improvements toward a “Good to Outstanding” CQC standard
- Act as a robust advocate for service users, ensuring needs are met and improvements are evidence-based
- Engage with multidisciplinary teams (MDTs), including mental health services, to champion positive client outcomes
- Manage change, troubleshoot operational challenges, and stabilise teams where needed
- Model best practice and role-model positive service delivery to staff
Requirements
Essential:
- Previous managerial experience as a Registered Manager, Service Manager or Locality Manager within a residential or supported living setting
- Proven background in supporting individuals with complex mental health needs, including EUPD, schizophrenia, and attachment disorders
- Experience managing budgets with full accountability for budgetary performance
- Demonstrated ability to lead and motivate teams, drive service improvements, and embed a culture of quality and accountability
- Solid understanding of CQC regulations, compliance, and quality assurance
- Comfortable being present on-site and actively supporting staff and service users
- Full UK driving licence
Desirable:
- Experience of budget accountability across multiple services
- Background working with vulnerable or socially excluded groups
- Experience in mental health settings
- Experienced in producing Service Proposals and Assessments with MDT input
- Management of dispersed or geographically spread teams
Benefits
- Full induction training and continued professional development
- 28 days annual leave, increasing by up to 5 additional days with length of service
- An additional wellbeing day to use however you wish
- Access to our Employee Assistance Programme (EAP) offering telephone support, full counselling services, and retail discounts
- Excellent support from experienced management and the wider clinical leadership team
- Monthly workshops with our Clinical Team and access to a library of previous sessions
- Staff recognition and rewards programme
Contact Details
If you wish to either apply or gain further information, please contact Ed at Compass Associates on 02394 214 487 or email eamaral@compassltd.co.uk
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 in John Lewis vouchers or £200 charity donation for each successful recommendation.
Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.