Claims Handler

We are looking for a Claims Handler to join our Accident, Health and Travel team, to proactively manage and settle a portfolio of insurance claims as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.

Location: Either Newcastle-under-Lyme or Chipping Norton offices.

Salary: £24,000pa - £25,000 DOE

Working Hours: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day

What you will be doing:

• To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
• Create a claims file; accurately logging comprehensive details of the claim.
• Effectively handle all claims from registration to completion.
• Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
• To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.

What we need from you:

• Previous customer services experience.
• Experience in claims handling
• A good understanding of the FCA
• Proactive in your approach with the ability to manage multiple tasks at once.

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.