Retail Store Manager

Company Description

Decor Express Ltd is a paint mix and decorating supplies store located in Clapham and Richmond, South West London. Catering to both trade professionals and DIY enthusiasts, we specialize in offering high-quality building products at competitive prices. Our commitment to providing exceptional service and value has made us a trusted choice for homeowners and tradespeople alike. For more information, visit decor-express.co.uk.

Job Summary

We are seeking an experienced and motivated Store Manager to lead the daily operations of our busy paint and hardware store. The successful candidate will be responsible for managing staff, delivering excellent customer service, driving sales, maintaining stock levels, and ensuring the smooth running of the branch.

This role is ideal for someone with previous management experience within the paint, decorating, hardware, builders’ merchant, or trade retail industry.

Key Responsibilities:

· Manage the day-to-day operations of the store

· Lead, motivate, and support the store team

· Deliver outstanding customer service to trade and retail customers

· Achieve sales targets and maximise store performance

· Maintain high standards of merchandising and store presentation

· Monitor stock levels and coordinate stock ordering

· Build strong relationships with suppliers and customers

· Handle customer queries and resolve complaints professionally

· Ensure health & safety procedures are followed at all times

· Support and cover other branches when required

· Oversee opening and closing procedures, cash handling, and reporting

Requirements:

· Previous experience in a management or supervisory role

· Experience within the paint, hardware, decorating, trade retail industry preferred

· Strong leadership and communication skills

· Good organisational and problem-solving abilities

· Customer-focused with a proactive attitude

· Ability to work in a fast-paced retail environment

· Flexible and reliable

· POS, IT and stock management skills

Desirable Skills:

· Knowledge of paint products and decorating supplies

· Experience working with retail and trade customers

· Driving licence (preferred but not essential)

We offer a comprehensive benefits package including:

· Competitive salary depending on experience, from £39,000 per annum

· Opportunity to earn annual performance-related bonus and monthly sales target bonus

· 30 days holiday entitlement, including bank holidays

· Staff discount at Decor Express stores

· Company pension scheme

· Private medical insurance

· Flexible benefits scheme including:

o Gym membership discounts

o Free coffee vouchers

o Discounts on sportswear and lifestyle brands

We are committed to providing a supportive working environment with opportunities for long-term career development.

Location

Richmond Branch – 5–6 Lichfield Terrace, TW9 1AS

Flexibility required to cover Clapham Branch – SW11 5RH when necessary.