Sales Assistant

At Aqualution Systems Ltd, we specialise in in the science, manufacture and application of hypochlorous acid, delivering high-quality products and excellent service to customers across multiple sectors including cosmetics and petcare. We are looking for a proactive and organised Sales Assistant to join our team on a maternity cover basis.

This is a key support role within our sales function. You’ll be responsible for ensuring smooth day-to-day sales operations, supporting both existing and new customers, and helping the wider team deliver an outstanding customer experience.

• Manage all inbound email enquiries from the website, ensuring leads are accurately captured and maintained within the CRM
• Process orders efficiently via email and website in line with internal sales procedures
• Support order processing in collaboration with the Key Account Manager
• Proactively communicate with customers regarding order updates, availability, or delivery issues
• Coordinate and manage product samples for prospective customers
• Maintain accurate and up-to-date data across internal systems and CRM
• Take ownership of CRM usage across the business to improve efficiency and consistency
• Manage and update three Shopify websites, including order fulfilment and promotional activity
• Support the Sales & Marketing Director with marketing initiatives, including social media (Instagram and Facebook)
• Liaise with suppliers to source materials and obtain quotations
• Work with shipping partners to obtain competitive delivery quotes

• Highly organised with strong attention to detail
• Excellent communication and customer service skills
• Comfortable managing multiple tasks and priorities
• Experience using CRM systems (preferred)
• Familiarity with Shopify or e-commerce platforms (desirable)
• Proactive, team-oriented, and adaptable

• Opportunity to play a key role in a growing business
• Supportive and collaborative team environment
• Exposure to both sales and marketing functions
• Valuable experience in e-commerce and CRM systems